Support

Getting started

Open the app and tap Start a new log. Then take a photo (or pick one from Photos) on the Identify tab, tap the matching species, and it's on your life list.

Using your log on another phone or the web

Your log code (MOTH-…) is the key to your log. Find it under Profile → Your log code, then on the other device choose I already have a log (or Profile → Open a different log) and type or scan it. Set a password in Profile if you'd like the code to need one on new devices.

There's no way to recover a lost code, so keep it somewhere safe.

Identification seems slow

The first identification after a quiet spell can take up to 30 seconds while the service wakes up; after that it's quick. If the right species isn't suggested, tap None of these and pick it from the checklist.

Friends, blocking and reporting

Share your friend code (PAL-…) from the Friends tab. When you follow each other you can chat and see each other's logs. To block or report someone, open their log or your chat with them and use the ••• menu. Reports are reviewed within 24 hours. See the community rules.

Deleting your log

Profile → Delete my log. See the privacy policy for what's removed.

Still stuck?

Contact the Lep Log team.